Privacy policy
1. Identity of the data controller
The controller of the personal data collected via this website is:
Neuron-e Sàrl
Registered in Switzerland
Registered office: Ch. Cierne des Paccots 39, 1619 Les Paccots, Switzerland
Email: hello@neuron-e.com
For any question or concern regarding data protection, please contact us at the address above.
Where applicable, our data protection officer (DPO) can be contacted at hello@neuron-e.com
2. Legal framework
Neuron-e Sàrl complies with:
The Swiss Federal Act on Data Protection (FADP) and its ordinances.
The European Union's General Data Protection Regulation (GDPR), where applicable (for example, when it offers services to EU residents).
3. Purposes and legal basis of processing
| Purpose | Data processed | Legal basis |
|---|---|---|
| Creation of and access to the user account | Name, email, password, profile data | Performance of the contract or consent |
| Provision of services and products | Billing, payment and usage data | Performance of the contract |
| Communication and customer support | Messages, requests, contact forms | Legitimate interest / performance of the contract |
| Marketing and newsletters | Name, email, preferences | Consent (revocable at any time) |
| Website analytics and performance | Pages viewed, referring site, device type (no cookies or IP address) | Legitimate interest |
| Compliance with legal obligations | Accounting, tax, statutory records | Legal obligation |
We only collect data that is necessary and proportionate to the stated purposes.
4. Data collected
We may collect the following types of data:
- Identification data: last name, first name, company name (where applicable)
- Contact data: email, phone number, postal address
- Billing and payment data: billing details, payment provider data
- Usage data: activity on the website, interactions, preferences
- Technical data: IP address, device, browser, operating system
- Other data: information provided voluntarily via forms or communications
5. Data retention
Personal data is kept only for as long as necessary to fulfill the purposes described above, or as required by Swiss law.
Examples:
- Accounting and billing data: up to 10 years (Swiss commercial law requirement)
- Marketing data: until consent is withdrawn
- Contact form requests: up to 12 months, unless continued for support or legal reasons
6. Data sharing and transfers
We may share personal data with:
- Trusted providers (hosting, email, analytics, payment gateways) under data processing agreements;
- Public authorities, when required by law;
- Other companies belonging to the Neuron-e group, for internal administrative purposes.
If data is transferred abroad, we guarantee an adequate level of protection in line with Swiss and European standards — either through adequacy decisions (for example, EEA countries) or through standard contractual clauses approved by the Swiss authorities or the European Commission.
7. Your rights
Under Swiss and European data protection law, you have the right to:
- Access your personal data;
- Request their correction or deletion;
- Restrict or object to processing;
- Withdraw your consent (for processing based on consent);
- Receive your data in a portable format (data portability);
- File a complaint with the Federal Data Protection and Information Commissioner (FDPIC) or, where applicable, with an EU data protection authority.
To exercise these rights, contact us at hello@neuron-e.com with proof of identity for verification purposes.
8. Data security
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted communications (SSL/TLS)
- Secure data storage and backups
- Restricted internal access and confidentiality agreements
- Regular reviews of our security measures
9. Audience measurement and cookies
To know which pages are viewed, neuron-e.com uses its own audience measurement, hosted in Switzerland with Infomaniak. It uses no cookies and does not record your IP address or your browser’s characteristics: only the page viewed, the date, the site you came from, the type of device (mobile or computer) and certain clicks (contact, email, phone, demos). It does not run if your browser asks not to be tracked (“Do Not Track”).
The only cookie on this site is a technical one: it remembers the language you chose when you use the language selector.
The site contains no advertising and no third-party tracking tools.
For more details, please see our Cookie Policy.
10. Policy updates
We may update this privacy policy periodically to reflect legal or operational changes.
Any change will be published on this page with an updated “last revised” date.
Last revised: October 2026
Data controller: Neuron-e Sàrl
Website: https://neuron-e.com